About Us

The Online Store

While Wizardry and Steamworks typically deals in knowledge, there are times when users would like the end product, without having to sift through our development wiki on how to make the item themselves. With that being said, the store is an online retail shop for Wizardry and Steamworks that restricts its stock to items that are made exclusively by Wizardry and Steamworks, along with the documentation on how the item has been made. In that sense, the Wizardry and Steamworks store is an open source store, where the items being sold are just realizations of the knoweldge documented by the Wizardry and Steamworks development wiki.

All items are created exclusively by Wizardry and Steamworks without outsourcing the item to third parties. Even though that might change in the future, depending on customer demand, for now each item is executed individually. We do not mass-produce items and our products are frequently sold in stock numbers of little quantities (1, or 2) due to the time it takes to realize an item, and in particular, because every item has to be realized from ground up in the absence of an industrial process.

Data Protection

Wizardry and Steamworks follows the European data protection regulation and attempts to ensure that just the minimal amount of data is required from the users that would be necessary for shipping an item successfully. Similarly, all private data expires automatically via the interface and none of the data is shared with third-party advertisers, mainly as a consequence of Wizardry and Steamworks being a first-hand creator and not a retailer or reseller of items, such that there are no interests in dealing with advertisers for products that have not been created by Wizardry and Steamworks. In the event that users have privacy concerns, in case the users have created an account, they can log-in and use the G.D.P.R. tool in order to retrieve a copy of their data, or to indicate that they wish to have their data deleted. In case the users checked out without creating an account, Wizardry and Steamworks will store their data for the duration of the transaction, after which their private data will be discarded.

Shopping

Users have the option of checking out without creating an account, or creating an account and then checking out with the products. At times, Wizardry and Steamworks will take initiative in regards to rewards, such that having an account with the Wizardry and Steamworks store, might grant the holder of the account additional benefits. These rewards mainly consist in coupons or deductions from the standard fee of various items sold by Wizardry and Steamworks.

Be aware that Wizardry and Steamworks is not a retailer such that items are found in small quantities on the website, particularly since it often comes to the situation of items having to be executed by hand one after the other. If you would like an item and it is not in stock, feel free to either contact us directly and ask about the item, using the contact form, or wait a few days before an items gets realized and becomes part of stock.

The "Hand-me-Down" store section is a special section that is dedicated to items that have been owned or used by Wizardry and Steamworks, but are no longer desired, are in full working order but instead of disposing of them as waste, Wizardry and Steamworks decided to sell the items at a discount for second-hand items. These items are in no way affiliated with Wizardry and Steamworks, nor have they been created by Wizardry and Steamworks, and are there just because we could not bring ourself to toss them out.

Shipping

At the moment we can only accomodate for shippment within the European Union due to excruiciatingly high prices and additional intrusive requirements imposed by the European Community for international shipments outside the European Union economical zone. As far as our products are concerned, we are happy to ship anywhere but we would not like to list products with an obscene shipping price of $150 via FedEx or similar for what are mostly custom or hand-made items that would not warrant such a high price. If you still want our products and are willing to pay for shipment, we will be glad to arrange that for you and we will be glad to show you the shipment bill indicating the price, so feel free to contact us directly.

Payment

At the time of writing, due to limited resources, we can only accept payment in cryptocurrencies. We use coinbase as the venue such that most, if not all cryptocurrencies, should be accepted for payments. In case the situation changes, we are glad to open up to hard currencies such as the Euro or the Dollar.

Returns & Refunds

Even though all our items are designed with care, it might so happen that items end up either defective, or are determined to be unwanted by the customers. If that might be the case, we are sorry and we are happy to accept returns, as well as fully refund the item costs. In order to file for a return, please follow the website link "Returns", complete the form, submit it and lets us do the rest.